Filezilla: TLS connection established then timeout after 20 seconds

I had to rebuild Windows, and lost my Filezilla Site Manager entries.

After recreating my site entry, and attempting to connection, I see:

Status: Resolving address of cp95.ezyreg.com
Status: Connecting to 27.121.64.95:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Server does not support non-ASCII characters.
Status: Logged in
Status: Retrieving directory listing...
Command:    PWD
Response:   257 "/" is the current directory
Command:    TYPE I
Response:   200 Type set to I
Command:    PASV
Response:   227 Entering Passive Mode (27,121,64,95,195,19).
Command:    MLSD
Error:  Connection timed out after 20 seconds of inactivity
Error:  Failed to retrieve directory listing

ezyreg.com's support say I should use insecure plain FTP, but I refuse, knowing it is a security hazard.

Their alteative is to use cpanel's File Manager, which is not an efficient solution.

I don't recall connecting on plain FTP to this host before the computer rebuild.

Any suggestions?

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